Where Strategy Meets Reality

The Amsterdam session convened senior trade credit and finance leaders from across Europe to confront the question: What’s actually working in O2C transformation right now?

Held at LuminAir overlooking the city skyline, the event went deep on:

• Agentic AI and how autonomous decision-making is already improving credit scoring, collections segmentation, and dispute resolution.

• Real-world implementation ROI — including 30% staff redeployment gains from cash app automation.

• Economic volatility, rising insolvencies, and the reality of credit risk in a defragmenting global trade environment.

• New workforce models: upskilling collectors into analysts, creating internal O2C academies, and building shared services that scale with automation.

The result? A practical, cross-functional playbook for those leading change inside credit, shared services, treasury, and receivables. White paper available from our sponsors:

Baker Ing

FIS

Proservartner

Graydon Creditsafe

London’s session brought together 40 handpicked finance leaders at Huckster Paddington with one shared focus: turning pressure into performance.

Amid headlines of insolvency spikes and tightening buying cycles, the room co-designed strategic responses across AI, macro risk, and scorecard-driven execution:

• Agentic AI in action — live deployments adjusting credit limits, reordering collections queues, and routing disputes autonomously.

• Economic reality check — with Markus Kuger (Baker Ing) providing an unvarnished outlook: inflation may be down, but failure risk is up.

• Practitioner panels — from Adobe to Kraft Heinz, delegates shared frontline change stories, exposing the hard edge of process redesign and automation wins.

• Scorecard alignment — tracking cash, cost, customer, and control in a single operating dashboard, jointly reviewed by finance and ops.

White paper available from:

• Baker Ing

• FIS

• Proservartner

• Dun & Bradstreet

Frankfurt's session brought together twenty-five senior O2C leaders for a working forum focused on a "Hard Reset" of the cash system in a challenging climate.

Amid rising European insolvencies and weakening industrial orders, the room designed and tested operational responses across agentive AI, macro-driven policy, and advanced governance:

• Agentive AI in practice – live deployments are now forecasting short-horizon cash, reordering collections queues from payment behavior, and nudging credit limits within policy, all embedded directly inside core platforms to speed adoption and ensure clean audit trails.

• Economic reality check – an unvarnished outlook showed that while inflation has eased, failure risk is now the primary concern, driving a shift to wire external macro signals directly into pre-authorised operational triggers.

• Practitioner deep dives – leaders from automotive, technology, and consumer goods shared live case studies, moving beyond theory to the practical work of stewarding rules, defining data readiness, and using Python scripts to accelerate fixes.

• Scorecard as a control system – advancing the one-page dashboard for cash, cost, customer, and control, with a new focus on using control metrics for early drift detection and turning governance into an active steering mechanism rather than a historical report

Download the white paper from our Sponsors:

• Baker Ing

• FIS

• Proservartner

• Dun & Bradstreet