Where Strategy Meets Reality

The Amsterdam session convened senior trade credit and finance leaders from across Europe to confront the question: What’s actually working in O2C transformation right now?

Held at LuminAir overlooking the city skyline, the event went deep on:

• Agentic AI and how autonomous decision-making is already improving credit scoring, collections segmentation, and dispute resolution.

• Real-world implementation ROI — including 30% staff redeployment gains from cash app automation.

• Economic volatility, rising insolvencies, and the reality of credit risk in a defragmenting global trade environment.

• New workforce models: upskilling collectors into analysts, creating internal O2C academies, and building shared services that scale with automation.

The result? A practical, cross-functional playbook for those leading change inside credit, shared services, treasury, and receivables. White paper available from our sponsors:

Baker Ing

FIS

Proservartner

Graydon Creditsafe

London’s session brought together 40 handpicked finance leaders at Huckster Paddington with one shared focus: turning pressure into performance.

Amid headlines of insolvency spikes and tightening buying cycles, the room co-designed strategic responses across AI, macro risk, and scorecard-driven execution:

• Agentic AI in action — live deployments adjusting credit limits, reordering collections queues, and routing disputes autonomously.

• Economic reality check — with Markus Kuger (Baker Ing) providing an unvarnished outlook: inflation may be down, but failure risk is up.

• Practitioner panels — from Adobe to Kraft Heinz, delegates shared frontline change stories, exposing the hard edge of process redesign and automation wins.

• Scorecard alignment — tracking cash, cost, customer, and control in a single operating dashboard, jointly reviewed by finance and ops.

White paper available from:

• Baker Ing

• FIS

• Proservartner

• Dun & Bradstreet